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Customer service can be a really intimidating topic if you are just starting.To set up a customer service department you need to be an expert on inter-personal relations, you have to know the most popular customer service channels and how to manage them.Adjust or die – there’s no other option for businesses.It’s also time for good customer service to catch up and fight for customers, not fight against them. Kristina Evey, president of Centric Strategies – a customer service management company, says people no longer buy products or services – they buy relationships: “The No.
There are things about customer service that most of the businesses already know: support agents should be helpful, polite, show appreciation, respect and value the customers.
Markets and audiences’ size determine support tools.
Smaller businesses start slow and usually without paying much attention to details such as customer service – website design, search engine optimization and advertisement tend to be more important than email address or phone number clearly visible on the website. Fortunately, this sad picture changes over time when business owners realize they need to care about much more than just sales and financial results.
Everything seems to be going right until angry customers call with their issues.
It might seem obvious, but the very first thing you need to do to improve your phone support is to pick up the phone!